Posts Tagged ‘Social media’

Group hug time: Thanks, LexisNexis; Thanks, readers!

Tuesday, October 23rd, 2012

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We were delighted to learn that we were named as an honoree in the 2012 LexisNexis Top 25 Blogs for Workers’ Compensation and Workplace Issues, That’s terrific and we appreciate the recognition! In their gracious acknowledgement, they note that Workers’ Comp Insider is in its 10th year, and my goodness, that’s true – how time flies!
The insurance blog scene was a barren landscape when we launched, a lonely place indeed! Plus, it was months and months before we were able to scare up much of a readership beyond our family members, closest colleagues and a handful of clients. The general reaction was “What the heck is a blog?” or “Who would want to read a diary about workers comp?” But eventually, someone found us – over the last 2,000 days, we’ve had more than 1.2 million visitors representing 209 countries from Afghanistan to Zimbabwe! Who’da thunk workers comp would have that much appeal?
One of the things that we find particularly gratifying is to see such a robust list of honorees on the LexisNexis list – we are happy to think we had a hand in inspiring that. Congratulations to the other 24 blogs that have also been named. As regular readers know, we’re big fans of Joe Paduda and Roberto Ceniceros, who we cite frequently. There are many other blogs on the list that are among our favorites – you will see them in our blogroll in the right-hand sidebar. We’re also delighted to find many new-to-us blogs listed that will be fun to explore. We encourage you to visit them all.
We should all feel good that workers comp has such a thriving blog scene — and we’d be remiss not to point out the important role that the LexisNexis awards have played in fostering and promoting this. If the LexisNexis Workers Compensation Law center isn’t in your “favorites” list, it needs to be! A tip of the hat to Robin E. Kobayashi and Ted Zwayer.
And last but not least, a tip of the hat, to you, our readers. You are our raison d’etre and our driving force. Whether you’re praising us or panning us, we appreciate it all. Thanks for stopping by, thanks for coming back – group hugs all around! !

Brainy Edition of Health Wonk Review & some new business blog suggestions

Thursday, August 16th, 2012

Dr. Jaan Sidorov has posted A Brainy Health Wonk Review on Health Reform, the Affordable Care Act and Lots More! at Disease Management Care Blog. Health Wonk Review is on an abbreviated summer schedule but the wonkers still have a lot to share and Jaan does a great job dishing it up – check it out.
Additions to our blogroll
From time to time, we update our blogroll with new blog finds – and we also clear out some of the less active blogs. It’s exciting to see such a thriving workers comp and insurance community online – back in 2003, when we started, it was a pretty lonely place! Check them all out under “Business Weblogs” in our right hand sidebar. We also have a variety of other useful tools if you haven’t checked them out yet!

Cavlacade of Risk & other news from the blogosphere

Wednesday, October 5th, 2011

Risk roundup – Jay and Louise Norris of Colorado Health Insurance Insider host this week’s Cavalcade of Risk – it’s the Colorado nature edition. Congrats to the Norrises on their 5 year blogging anniversary and 10th issue hosting the Cavalcade.
Check the facts – At Comp Time, Roberto Ceniceros tells the story of an insurer relying on a newspaper’s crime report as the basis for denying a claimant’s workers comp benefits. While this situation might seem like one that wouldn’t surface all that often, we’d make the case that it is a cautionary tale for anyone who is using social media as an investigative tool.
Culture of Caring – Dave DePaolo has an interesting post on how the culture of caring relates to a workplace where the turnover rates are high, like fast food joints. Is high-touch communication and an early return-to-work model as effective when turnover is 120%? We’d note that high turnover is not only an impediment to return to work, it’s no doubt also a factor in the number of injuries that occur. New, untrained workers have more injuries. The Bureau of Labor Statistics data shows that more than 40% of work-related injury claims are filed by workers who have been on the job for 12 months or less, and a NIOSH study found that employees 24 years old or younger are two times more likely to suffer a nonfatal injury than their older co-workers.
Medical Costs – In our last news roundup, we linked to the Kaiser Family Foundation’s recent report that average family benefits premiums are up 9%. Joe Paduda of Managed Care Matters offers his thoughts on why premiums are up so much when medical costs are flat.
Workplace Violence – Michael Fox of Jottings by an Employer’s Lawyer posts about OSHA’s new directive on procedures for investigating workplace violence complaints. He notes that two industry groups get singled out for particular focus: Healthcare and Social Service Settings and Late-Night Retail Settings.
Anniversary of Patel Memo – At Lexis-Nexis, Robin E. Kobayashi commemorates the 10 year anniversary of the Patel Memo. Bonus points to you if you know what the Patel memo is. Here is a clue: it launched an entire workers comp-related industry.
Case to watch – The EEOC is suing Texas-based BAE Systems for violating the ADA by firing a man who weighed 680 pounds. The man had worked at his job for 16 years and had logged good performance evaluations. The intersection of obesity and the ADA is one to watch.
When light duty runs off the rails Safety News Alert discusses a case of a worker who returned to work on light duty. While on light duty, he received partial disability benefits because the job didn’t pay as much as his previous position. But the employee had trouble getting along with his supervisor and asked to be laid off – which the employer granted. The employee then applied for full work comp benefits. Check out the court’s decision.
New blog Well, new to us. TexasM Mutual Insurance Company’s blog has been up and running for about 15 months now, but we just discovered it via our Twitter feed. There are some good posts, particularly some good safety information. Texas Mutual Insurance Company is the state’s leading provider of workers’ compensation insurance, with approximately 32 percent of the market. (And remember, Texas is a state where private employers can choose whether or not to carry workers’ compensation insurance coverage.)
Also of interest…

Social media and workers comp

Wednesday, August 3rd, 2011

Are Facebook, Twitter and other social media postings fair game when conducting a workers comp fraud investigation?
We’ve posted on this topic previously, including a reference to a successful Facebook-related investigation conducted by New York State Insurance Department’s Fraud Bureau: social networking, workers comp & the law. Now, two of the experts that we cited in that post – Professor Gregory Duhl of the William Mitchell College of Law and attorney Jaclyn Millner – have a new article that is worth your attention: Social media and insurance fraud.
In the article, they answer our opening question with a strong affirmative, making a comparison between internet searches of public social networking profiles to the more common fraud investigation tool of video surveillance of property-casualty claimants. In fact, they make the case for why insurance investigators should be spending even more company time on Facebook, suggesting that postings or photos can substantiate some other evidence found in an investigation. While privacy issues are of concern, they state:

A privacy argument is unlikely to prevail in court because a person has no reasonable expectation of privacy in whether he or she has a social networking account or in what is posted in his or her profile. Even if a claimant protects his or her social networking profile information with privacy settings, the information is available to at least some third parties, to whom the claimant gives access (the claimant’s “friends”).

Some courts have gone so far as to say that there is no privacy interest in information stored on the internet because even if information, such as social networking information, is protected with privacy settings, it could be accessed by certain members of the public.

The recent case of Romano v. Steelcase Inc. shows that anything posted on Facebook or any other social networking site, whether the user has privacy settings or not, is likely discoverable.

Social Media & Employment Law
The social media landscape is dynamic and the courts are grappling with many thorny issues. If it isn’t one of the top issues you are tracking in employment law, it needs to be. While fraud investigation is one area of interest, there are many other significant issues: how social media is used in hiring and pre-employment screening; social media policies in and out of the workplace; monitoring employees in the workplace, and more. Here are some good resources to help you keep current with the dynamic intersection of social media and employment law:
Think Before You Click: Strategies for Managing Social Media in the Workplace is a newly released book that we can’t wait to read. The book’s authors and editors are among some of the legal authorities we most frequently turn to on the topic of social media – several are practicing bloggers. We would particularly cite the following two authors, who frequently blog on social media:
**Employment Law Attorney Jon Hyman: Ohio Employer’s Law Blog
**Employment Law Attorney Daniel Schwartz: Connecticut Employment Law Blog
And from the plaintiff perspective, we would recognize attorneys Jon Gelman and Alan S. Pierce who paired up for a podcast on Privacy, Clients and Social Media. Gelman frequently posts about social media on his blog, Workers’ Compensation (which is well worth reading on other topics, too). He also has authored articles on social media, such asFacebook Becomes a Questionable Friend of Workers’ Compensation.

Health Wonk Review: Hockey, hoodlums and hot rod angels edition

Thursday, June 23rd, 2011

Tinker Ready posts Health Wonk Review: Hockey, hoodlums and hot rod angels at Boston Health News
There’s a lot of good reading in this issue – check it out!
Health Wonkery on Twitter
If you just can’t wait a few weeks to get the next update of HWR, here are links to some of the HWR bloggers who are active on Twitter:

Health Wonk Review & other noteworthy news of the week

Friday, April 15th, 2011

Health Wonkery – At Health Business Blog, David Williams hosts a concise compendium of assorted health policy news at this week’s Health Wonk Review. He notes that judging by the quality and quantity of entries received for this edition, it’s a wonderful time to be a wonk. These bi-weekly digests are a good way to keep current on healthcare trends – important, given that the medical portion of comp is now accounting for more than half of every claim dollar.
OSHA’s residential fall protection upheld in court challenge – the U.S. Court of Appeals for the Seventh Circuit backed OSHA in a court challenge to its directive to require fall protection measures for residential construction. The directive faced a challenge by the National Roofing Contractors Association’s (NRCA), which sought to maintain an option for residential construction to use alternative protection measures that bypassed some fall protection requirements. Falls are the number one cause of fatalities in construction. BLS shows that about 40 workers are killed each year as a result of falls from residential roofs. “One-third of those deaths represent Latino workers, who often lack sufficient access to safety information and protections. Latino workers comprise more than one-third of all construction employees.”
Trucking & misclassification – The National Conference of Insurance Legislators adopted the Trucking and Messenger Courier Industries Workers’ Compensation Insurance Model Act to address employee misclassification. It would establish six standards, and employees that do not meet the standards would be considered employees. There was wide participation in formulating the standards. Parties offering input to the model law included state insurance and workers’ comp regulators, American Insurance Association (AIA), American Trucking Associations (ATA), Dart Transit Company, FedEx, International Brotherhood of Teamsters, Leadership Conference on Civil and Human Rights, Messenger Courier Association of America (MCAA), National Council on Compensation Insurance (NCCI), National Employment Law Project (NELP), Property Casualty Insurers Association of America (PCI), and United Parcel Service (UPS).
Social media – at Legal Talk Network, two respected & knowledgeable workers comp attorneys – Alan Pierce and Jon Gelman – join forces in a half hour podcast on Privacy, Clients and Social Media. Even if you aren’t an attorney, this is worth a listen. See Gelman’s related article: Facebook Becomes a Questionable Friend of Workers’ Compensation.
WC rate relief? – MarketScout reports that the commercial market is hardening, with workers comp rates either flat or rising. That is borne out in Massachusetts, where a deal was struck to keep rates flat until 2012. This puts a halt to the long-term trend of rate decreases in MA.
More transparency for OSHA rules process – Celeste Monforton at The Pump Handle calls the Obama administration on the carpet for a lack of transparency in safety rulemaking when it comes to meetings with industry representatives. “The President’s own Office of Information and Regulatory Affairs (OIRA) has hosted two meetings with industry representatives who are opposed to an OSHA regulation on crystalline silica, but OIRA fails to disclose these meetings on its website (screenshot 4/11/11.) This is the second time in as many occasions that this OMB office has failed the transparency test when it comes to extra-curricular meetings on OSHA rules. OIRA did the same thing last summer on OSHA’s proposed minor change to its injury recording log. Others have identified even more serious infractions by OIRA, but have yet to receive a response from the White House.
Reality TV – While we’ve been joshing about upcoming fictional portrayals of workers comp on TV, Roberto Ceniceros at Comp Time points us to an interesting case of reality TV catching mining safety violations in action. A spike TV program about West Virginia coal mining – created by the same folks who do the “dangerous jobs” series – revealed violations that prompted citations from Mine Safety and Health Administration inspectors. It’s an interesting story – Roberto offers the full scoop complete with links.
Legal matters – At LexisNexis Larson’s Spotlight offers another round of Five Recent Cases You Should Know About, with cases spanning the Going and Coming Rule, heat-related illness, a COPD claim, and more.
Disability redefinedComplex Care Blog keeps us updated on bionic legs and other miracles that demonstrate the power of the human spirit and technology to overcome the odds.
Kudos to NAIC – National Association of Insurance Commissioners (NAIC) 2010 Annual Report Pillars of Strength offers “a testimony to the fundamental strength of our national system of state-based insurance regulation.” NAIC has been actively involved in the Patient Protection and Affordable Care Act, including the creation of Medical Loss Ratios, a rate review process, and working with federal and state authorities to establish health care exchanges. The organization has also been active in financial regulatory reform, including a Solvency Modernization Initiative to update US insurance solvency framework, market regulation, and more. NAIC is also noted for its excellent consumer information and fraud awareness initiatives. This includes a great insurance primer for for owners of small companies and home-based businesses: Insure U for Small Business.
Of noteHR Daily Advisor features a great article on six ways attorneys will attack your investigation – not workers comp specific, but a good backgrounder of any potentially litigious employment situation.

Fresh Health Wonk Review! And news notes on the rescue, medical marijuana & more

Thursday, October 14th, 2010

Click on over to Healthcare Economist, where Jason Shafrin has posted Health Wonk Review to the “Rescue”, a most excellent edition of health policy wonkery, proving that our regular participants have as many trenchant opinions and observations about healthcare post-reform as they did pre-reform.

And in some other news…

Elation – There aren’t all that many good news stories when you hear about a mine collapse but the world has just witnessed one of the rare exceptions in real time. Reuters put global TV viewership at more than a billion – everyone united to see a different kind of reality TV. The Boston Globe offers a powerful portfolio of rescue photos from the Big Picture, and you can also see an in-depth portfolio from the Chilean Government’s Flickr photostream. Newsweek offered a simple but powerful infographic about the ordeal: What if everything you needed to survive had to fit through this space? and The Telegraph offers excellent diagrams of the mine shaft and the rescue. If you haven’t had a chance to read Wright Thompson’s excellent article in Sports Illustrated, Above and Beyond, make it a point to do so. It’s a well-written article that explores the human story from the perspective of one of the miners, a former soccer star, and it also gives a glimpse into the miners’ ordeal and the engineering challenge of the rescue. Also noteworthy: Ken Ward’s thoughts posted at Coal Tattoo. Ward reports on West Virginia mining matters for the Charleston Gazette and has covered far too many mining stories that did not have happy endings. He writes about what we can learn from the Chilean mine rescue.
More on medical marijuana – “Would a request to pay for marijuana be subject to utilization review? What standards would utilization review use to review it?” These and other issues are considered in a recent article on medical marijuana in Risk & Insurance. In all, 14 states and 27 cities have legalized medial marijuana, which means that employers need to familiarize themselves with the laws governing their work force. Substance abuse expert William J. Judge says that employers should treat medical marijuana just as they would any other drug, such as opiates and amphetamines. He notes that the latter are a class of drugs that are illegal until prescribed.
Lifestyle issues and comp – My colleague Jon has been posting about obesity issues as they play out in real-world scenarios. Meanwhile, a new obesity report by the CDC explains the reason for concern, In 2000, there were no states with an obesity prevalence of 30% or more; now there are 9 states. Also, there is no state with an obesity prevalence of less than 15%. In addition to increased legal challenges around obesity issues, there is the additional factor that obesity hinders recovery. And it is not the only so-called “lifestyle issue” that puts a drag on recovery. The folks at Work Comp Complex Care blog look at smoking and how it impacts complex care recovery.
Social media – managing the risk – Check out More Media, More Opportunity, More Risk: The Upside and Downside of Social Media in this month’s issue of Risk Management Magazine. It’s a series of six articles that cover the benefits and the risks involved in social media, allowing with tips for how to manage the risk.
Free online WC conference – Over at Comp Time, Roberto Ceniceros notes that he will be moderating a free online workers comp conference which will address safety, cost control strategies, alternative risk financing, and comp claim medical costs, among other topics. It’s schedule for December 9, and will run for 5.5 hours.

Twitter feeds we recommend

Tuesday, February 2nd, 2010

For workers’ comp news and other links in between blog posts, we encourage you to follow @workcompinsider on Twitter. If you aren’t yet on Twitter, you may want to think about it. Even if you aren’t ready to engage, it can be a great way to follow industry buzz. You may already be following many blogs and news sources through RSS (syndicated) feeds via news readers – we do, too. But Twitter feeds add diversity and immediacy as well as the potential for engagement. You don’t have to have messages fed to your mobile devices, you can choose to follow folks on your Twitter home page or via a service like TweetDeck.
Here are just a few of the interesting Twitter feeds that we follow – most are insurance- or work-related:
@AIADC – The American Insurance Association “represents approximately 350 major insurance companies that provide all lines of property and casualty insurance”
@sthomas_eea – by Stephanie R Thomas, “economic/statistical expert & consultant specializing in employment issues”
@ijournal – daily insurance news headlines for the Property Casualty industry
@mashable – “The hottest Twitter news, Twitter tips and Twitter help”
@TheClaimsSPOT – Snippets from the blog of Marc Lanzkowsky, founder of Lanzko Consulting “Spotting process improvements & cost savings for claims & related orgs”
@ClaimsMagazine – by Eric Gilkey, Editor-in-Chief of Claims magazine
@safetycommunity – “the first online community created exclusively for the workplace safety industry,” hosted and maintained by the folks at Ansell Occupational Health
@HRHero – by Tony Kessler, Group Publisher at HRHero. Information on employment law for HR and business pros from law firms in all 50 states, D.C., and Canada
@MWConsultingLLC – a company that focuses on OSHA compliance through employee training and proficiency
@NIOSH – The National Institute for Occupational Safety and Health
@hpandpsafety – “Specialists in workplace safety with emphasis on maintaining OSHA compliance”
@OccHealthSafety – Occupational Health & Safety Magazine; Carla Saavedra, Jr. Web Editor
@Health_Affairs – “The Policy Journal of the Health Sphere”
@workforcenews – News about workforce management and HR issues from Workforce Management magazine
@fastompany – “empowers innovators to challenge convention and create the future of business”

Focus on fraud

Tuesday, October 13th, 2009

States offer public tools to curb premium fraud
Massachusetts has recently announced an online tool to verify that an employer has workers’ compensation coverage. The tool can be accessed from the Department of Industrial Accidents site.
In addition to helping employees to verify that they will be covered should they be injured on the job, businesses may also want to verify that their competitors are not gaining unfair advantage by avoiding their workers compensation obligations. Officials say the stated goals of the program are to:

  • Permit homeowners to ensure that hired contractors have workers’ comp insurance
  • Allow general contractors to ensure that all subcontractors are properly insured
  • Assist medical providers with coverage questions when treating an injured worker
  • Aid state and municipal officials with ensuring workers’ comp compliance with licensing, permitting, and awarding public contracts
  • Help protect employers from agent and broker fraud allowing them to verify their own coverage

State officials have noted that 36 other states have similar public services online – we’ve seen such services on the NY, CA, FL, IL and TX workers’ comp sites, although on some sites, it can be a devil of a time to find the services. See All 50 States’ and D.C.’s Home Pages and Workers’ Compensation Agencies
While most states have some type of anonymous fraud reporting system on their websites, some states are getting more aggressive than others in promoting their services to the public. Florida has been touting the results of their workers comp whistle blower site, which allows citizens to submit referrals of alleged violations of workers compensation rules. As of August, after only two months of operation, the site had already produced hundreds of new complaints and over $500,000 in penalties. Fraud reporting systems aren’t just for reporting noncompliant employers. They can also be used to report suspected employee, physician, or attorney fraud related to workers comp.
Fraud is on the rise
According to the National Insurance Crime Bureau, workers comp fraud referrals were up by 2% in the first half of 2009. Premium fraud was down by 21%, but other types of fraud such as medical provider fraud and claimant fraud have risen.
Steve Tuckey is currently writing an in-depth series on fraud for Risk and Insurance. The first installment, Transparency of Evidence, deals with fraud by doctors, hospitals and other healthcare professionals. He notes that “grayer areas of so-called abuse or overutilization continue to vex payers, insurance companies and lawmakers eager to maintain the financial stability and integrity of the system that has protected workers for nearly a century.” Evidence-based medicine standards are helping to curtail both the egregious fraud as well as “softer” abuses. Part 2, Vanishing Premiums, deals with the issue of premium fraud and the myriad schemes employers use to avoid paying their fair share.
Social networks provide clues
Some employers and insurers are finding that social networking sites are a useful new tool in com batting employee fraud. In fact, in many cases, fraudulent employees are outing themselves as cheats by bragging about false claims or posting photos or videos of themselves engaging in activities that are incompatible with the injuries they are claiming.
“Some claimants supposedly too disabled to work post locations and dates for their upcoming sports competitions or rock band performances, boast of new businesses launched, and include date-stamped photographs of their physical activity, investigators say.
Others have openly bragged about fooling their employers with “Monday morning” workers comp claims for injuries that occurred the weekend prior and away from the workplace.”
However, employers need to ensure that they stay within the law when using online information about employees. New Jersey attorney Jonathan Bick suggests some best practice policies for employers when mining social networks. The issue of employee privacy can be a murky one. A good rule of thumb is that an employer should avoid duplicitous methods to spy on private, nonpublic pages – a New Jersey jury recently upheld a group of employees’ rights to privacy in just such a case. Information that employees post to public pages may be another matter. As Bick notes, “In order for a person’s privacy to be invaded, that person must have a reasonable expectation of privacy.”