On July 6, Samsung Executive and Asiana Airlines passenger David Eun posted a photo via Twitter, saying “I just crash landed at SFO. Most everyone seems fine. I’m OK. Surreal…”
Within seconds, horrified witness reports were being posted and shared on Twitter and other social media, reporters online kicked into gear finding out info about the airline and the flight. About 20-30 minutes later, TV began reporting on the event, cautiously taking much of their information from the social media reports. This event, like many other recent events, demonstrates how breaking news now occurs in the age of ubiquitous camera phones and social media.
Kudos to an industry that until this past weekend had logged only one commercial fatality since 2001. Sadly, two young Chinese students perished in this crash and dozens of other passengers sustained injuries, some quite serious and potentially life-changing. Nevertheless, it was remarkable that so many people survived this crash. Among other observations, one theme on social media was “hug an engineer today” in appreciation for their contributions to improving air travel safety.
Safety Officer first and foremost
One of the noteworthy stories that emerged was that of Lee Yoon-hye, the flight attendant who was last off the plane. You can read a story of her initial reports of the evacuation. Despite the ordeal, she was so composed that reporters did not realize she had been on the plane, they thought she was stationed as airport staff. She proceeded to do a press conference (in Korean, but just click to marvel at her composure) and only later at the hospital did she realize she had broken her tailbone. (See also: Harrowing tales of rescue after crash of Asiana Flight 214.)
In pop culture over the years, the job of the flight attendant has often been portrayed as a glorified cocktail server — and because flights are generally so safe, it’s easy to forget what the main responsibilities of the flight attendant are: first and foremost, safety, and when required, emergency response. Attendants undergo rigorous safety training which includes emergency passenger evacuation management, use of evacuation slides/life rafts, in-flight firefighting, survival in the jungle, sea, desert, ice, first aid, CPR, defibrillation, ditching/emergency landing procedures, decompression emergencies, Crew Resource Management and security. They are also often required to speak several languages because they have to communicate with international travelers.
Lessons to be learned
The National Transportation Safety Board was on the scene very quickly, beginning a thorough investigation and analysis of exactly what happened and why. This is expected to take some time, although happily enough, NTSB has an advantage in the number of on-the-scene witnesses and staff. All too often they are piecing fragments together and the staff reports are from a recovered black box. You can watch the NTSB’s most recent public report from Wednesday.
The evacuation standard for getting off a plane in an emergency is within 90 seconds – something that seems incredible if you stop and think how long it can take to deplane under normal circumstances, never mind in the midst of chaos and turmoil in a crash scene and fire. The recent NTSB reports are now saying that the orders to evacuate didn’t come until 90 seconds after landing – the pilots originally told passengers to stay in their seats. Perhaps pilots may have been waiting for rescue vehicles to get to the plane, it’s unclear. But when fire was spotted 90 seconds in, evacuation ensued. It’s easy to second guess decisions but it is up to the NTSB to gather more facts and determine what happened.
Lee’s exceptional safety training kicked in to gear on that Saturday crash and she saved lives. Think of her next time you shrug off the safety drill at the start of your next flight. More importantly, think of your organization’s emergency response plan. How ready would your organization be should an unexpected event occur. Could you evacuate the premises in 90 seconds or less? Do you have an assigned emergency response team or assigned safety staff? Fred Hosier offers 7 safety lessons any workers can take from SF plane crash at Safety News Alert – a excellent rundown of take-aways for any employer in any industry. As the NTSB report progresses, there will no doubt be other lessons in safety, planning, and emergency response – lessons for both for the airline industry and other businesses a well.
See also: Emergency Response Plans & Resources for Businesses
Related reading
Posts Tagged ‘first responders’
Do you have a 90-second plan for your organization?
Thursday, July 11th, 2013Officer Down: Police, PTSD and Suicide
Monday, August 13th, 2012Last month, there was a story about a South Carolina sheriff who was denied workers comp benefits for mental distress that he suffered after fatally shooting a suspect. In Brandon Bentley v. Spartanburg County, and S.C. Association of Counties SIF, the South Carolina Supreme Court upheld a lower court denial saying that “…the use of deadly force is an expected and standard part of being a sheriff and is “not an unusual or extraordinary employment condition” that might qualify for workers’ compensation under the state’s restricted coverage for purely mental injuries. In citing statistics, the Sheriff had unsuccessfully tried to demonstrate that such a shooting was indeed an extraordinary event in Spartanburg County. “
The Court noted that it made its decision according to the law as it is written but “… the court did say the state law related to mental injuries should be updated. If South Carolina lawmakers revised state law, it would join a handful of others, wrote the court. Hawaii, Michigan, New Jersey, New York and Oregon already do not require that the conditions of employment be unusual and extraordinary in order for someone to collect compensation.” (Source: Court brings new focus on mental health of law enforcement.)
Hopefully, his community or his police force sees the wisdom of extending some counseling to this officer, despite the denial of full benefits. Re-examining this issue makes good sense. While risks may well be part of the job, people are not automatons that can shut out the emotional residue of terrible events, regardless of training. PTSD is very real, and we must get better at dealing with it. This story was brought to mind again after watching the hard-working police Chief of Aurora Colorado reporting on the gruesome task that his staff faced in responding to the tragedy. In one of his daily updates, his voice broke when he spoke of the stress and toll this took on first responders.
Left untreated, the effects of PTSD on law enforcement can be terrible. In 2012 so far, more police have died by their own hand than by gunfire. According to Badge of Life, a police suicide prevention program, there have been 73 police suicides this year vs. 19 officers killed by gunfire. Badge of Life is conducting A Study of Police Suicides. The first full study of police suicides in all 50 states was published in 2009 in the International Journal of Emergency Mental Health. At that time, the suicide rate for police officers was 17/100,000, compared to the rate for the general public of 11/100,000 and 20/100,000 for the Army.
Badge of Life points us to a documentary that is in progress on the topic, Code 9 Officer Needs Assistance. It’s being co-produced by the wife of a retired state trooper suffering with PTSD, exploring the darker side of law enforcement as it tells the stories of police officers and their families who are now suffering the mental anguish of the careers they chose, which has led some to suicide. Click the above link or the image below to see a powerful excerpt from the documentary. You can get more information on the Code 9 Facebook page.
Related Resources
Law Enforcement Use of Deadly Force Incidents: Helping Reduce the “Second Injury”
Remember to save yourself: The importance of managing critical incident stress (PDF)
Law Enforcement Traumatic Stress: Clinical Syndromes and Intervention Strategies
Suicide Prevention Resource Center
10 Years After 9/11 – insurance reflections and more
Monday, September 12th, 2011First responders and oral histories
We are mindful that the 9-11 story was one that largely affected ordinary people who were going about their workdays. When the planes hit, thousands of first responders jumped into action and their courage and quick actions helped to save untold thousands. Among the many remembrances and stories in the10-year commemorative events, we found the 60 Minutes story on the experiences of first responders to be particularly powerful. It focused on 911 Responders Remember, an oral history project initiated by Dr. Benjamin Luft, director of the Long Island World Trade Center Program (the SUNY-Stony Brook arm of the WTC Medical Monitoring and Treatment Program consortium). This Center of Excellence provides service and monitoring to approximately 5,000 WTC responders across Long Island. These men and women are law enforcement officers, construction workers, electricians, emergency medical personnel, firefighters, iron workers, plumbers, dog handlers, doctors, and many others.
In addition to cancer, respiratory and pulmonary disorders and other physical problems, many workers still suffer from varying levels of emotional or psychological distress, including PTSD. This project is a national historical record, a public health document, and for many participants, a therapeutic exercise which allows them to open up to tell about events or things that they witnessed that they may not previously been able to talked about.
See more testimonies.
Related: A decade later, the list of Sept. 11 victims continues to grow
Related: Fight Over Compensation for 9/11 Responders Shifts to Cancer Victims.
Hitting close to home
September 11 took an extremely heavy toll on the insurance industry. The terrible events claimed the lives of 295 employees of Marsh & McLennan and 176 employees at Aon Corporation. Dave Lenckus of Business Insurance offers recollections from insurance executives who were connected with or escaped from the WTC in his article Terror of September 11 lives in memory. Also see the company tribute pages: Remember: September 11, 2001 – a site to remember and celebrate the lives of those Aon employees lost on September 11, 2001, and Marsh & McLennan 9/11 Memorial – both a website and a physical memorial.
Tribute song & Firefighter Foundation
After 9/11, our own Tom Lynch recorded a 9/11 Tribute Song with Peter Clemente at Mechanics Hall in Worcester, MA. Actor and comedian Denis Leary used the song to raise money for the New York fallen firefighters. Leary is very devoted to firefighters and runs the Leary Firefighters Foundation. The Foundation was established in 2000 in response to a tragic fire in Worcester, Massachusetts that claimed the lives of Leary’s cousin, a childhood friend, and four other firefighters. The Leary Firefighters Foundation’s mission is to provide funding and resources for Fire Departments to obtain the best available equipment, technology and training. Inadequate equipment – particularly faulty tracking and radio equipment – contributed to deaths in both events.
Insurance media coverage
PropertyCasualty360: 9/11: 10 Years Later, Execs & Risk Managers Weigh In on How Industry Has Changed
Insurance Journal: 9/11 and Terrorism Risk 10 Years Later and Why 9-11 Changed Everything
Risk & Insurance: Selling Carriers on Rebuilding Ground Zero
Risk Management Monitor: Ten Years After
Occupational Health & Safety: NFPA Cites Safety Improvements Rising from 9/11
CNNTech: How 9/11 inspired a new era of robotics
workerscompensation.com: 9/11 Tribute
Other resources
Understanding 9-11: A Television News Archive – a library of news coverage of the events of 9/11/2001 and their aftermath as presented by U.S. and international broadcasters. A resource for scholars, journalists, and the public, it presents one week of news broadcasts for study, research and analysis.
The Encyclopedia of 9/11 – from New York Magazine
The September 11 Digital Archive
Electric Vehicle Safety Training for first responders
Tuesday, May 24th, 2011Our highways are increasingly being populated with an array of new vehicles, from hybrids to electric cars and variety of lesser known technologies. And every time the cost of gas spikes, more and more consumers consider the options. A newly released J.D. Power and Associates study indicates major growth in consumer interest in green cars. The firm expects as much as 10 percent of sales to come from fuel-efficient vehicles by 2016, which would be a four-fold increase in green car sales over 2010. The Chevy Volt, a plug-in hybrid electric vehicle (EV), has been on sale in the U.S. market since mid-December 2010. By next year, GM believes it can sell as many as 60,000 Volts and Amperas. And other EVs have also made a recent debut: the Nissan Leaf and the Ford Focus, to name but a few.
New technologies pose new challenges. When firefighters, police and other emergency personnel respond to a vehicle collision, they need to be up to speed about these new technologies and any hazards they may pose during extrication and resue. These include risks related to electric shock, unintended vehicle movement due to multiple energy sources, new types of vehicle batteries, fire extinguishment/overhaul, and vehicle charging stations and infrastructure associated with electric vehicles.
The National Fire Protection Association (NFPA) has geared up for the challenge. Funded by $4.4 million grant from the U.S. Department of Energy and working in partnership with several vehicle manufactureres, the NFPA has launched an Electric Vehicle Safety Training program to help firefighters, police, and emergency medical technicians to prepare for the growing number of electric vehicles on the road in the United States. Training will encompass videos, classroom-training courses, self-paced online programs, and simulations to help first responders navigate the science and components of EVs, plug-in EVs, and hybrids. Training programs will help first responders ascertain whether the car is disabled or not, provide information about how to power down vehicles, demonstrate how to safely disconnect the high-voltage system, and show safe cut points for extrication.
An NFPA Journal article entitled Taking Charge offers more details about the program. According to a spokesperson, there are about 185 different makes and models of electric vehicles on the road today. The evsafetytraining.org site “…will also serve as a central repository for all EV-related training materials, and General Motors, Ford, Nissan, Tesla, and others will provide content to the program’s e-learning component. Another website highlight will be the Emergency Field Guide Database, which will list details of every EV produced since 2008. First responders will be able to identify badging, no-cut zones, airbag locations, and power-down procedures specific to each vehicle.”
Bonus: Firehouse.com offers a behind the scene look at the filming of the program’s video staring N.H. and Nev. firefighters.
Other resources
The National Alternative Fuels Training Consortium (NAFTC) is an alternative fuel vehicle and advanced technology vehicle training organization. It is headquartered at West Virginia University and consists of National Training Centers (NTCs) located nationwide from Maine to California. NAFTC develops curricula and disseminates training about alternative fuel vehicles and advanced technology vehicles. Over 1,000 organizations such as Walt Disney World, U.S. Air Force, and NASA have participated in the NAFTC’s training, education, and outreach activities. NAFTC educates consumers about AFVs and advanced technology vehicles. In addition, the NAFTA curricula offers First Responder Safety Training in Hybrid Electric Vehicles and Hydrogen Vehicles.
Alternative Fuels and Advanced Vehicles Data Center (AFDC) is an offshoot of the US Department of Energy providing a wide range of information and resources to enable the use of alternative fuels (as defined by the Energy Policy Act of 1992), in addition to other petroleum reduction options such as advanced vehicles, fuel blends, idle reduction, and fuel economy. It offers resources on alternative and advanced vehicles
9-11 Workers Compensation – Report on 45,000 World Trade Center Cases
Friday, September 25th, 2009In September, the New York State Workers’ Compensation Board released a 59-page report on World Trade Center Cases in the New York Workers’ Compensation System (PDF), along with a reminder that the clock is ticking for rescue and clean-up workers to register service. The registration deadline is September 11, 2010. Registering puts a stake in the ground to preserve the right to benefits should they be needed at a future time.
The data is a significant historical record and analysis of the largest single workers compensation event in insurance history. Report findings are limited to claims covered under the New York State Workers’ Compensation Law so do not include police, fire, or sanitation workers, federal employees, out-of-state employees, and people who were not working.
For a sample of the report, here is an executive summary of the 9-11 Workers Comp report taken from a press release issued with the study:
Among All Cases
The Board has 13,676 workers’ compensation cases resulting from the World Trade Center disaster. This study focuses on the 11,627 cases where there is comprehensive claim data. More than half the cases were for victims of the attacks, and about 40 percent were for rescue, recovery and clean-up workers. In 5,220 cases, the Board received an initial filing but no medical evidence supporting the claim, or the worker did not pursue the claim (by filing information or attending a hearing). The Board is actively contacting those workers, to determine why they did not pursue their claims. Carriers disputed 40 percent of World Trade Center cases, more than twice the rate of other claims. Three-quarters of all cases were filed before 2004. Only 4 percent of cases have open issues.
Death Cases
There are 2,064 death claims; 2,058 were for people killed in the attacks. The Board has just three death cases for rescue, recovery and clean-up workers. There were three other fatalities, as well. Fifty-two domestic partners of victims received a death benefit, under special provisions of a 2002 law.
Rescue, Recovery and Clean-up Cases
In 4,670 claims, rescue, recovery and clean-up workers received benefits. Nearly 90 percent of these cases are for respiratory system diseases. The Board has received 39,151 WTC-12 forms since 2006. On a WTC-12, the filer states he or she performed rescue, recovery and clean-up efforts for the World Trade Center, in an area south of Canal St.; at Fresh Kills Landfill; on the barges, the piers, and at the morgues. While not a claim, it preserves the right to future benefits, should one ever need them. Gov. Paterson signed legislation last year extending the deadline to Sept. 11, 2010, for World Trade Center workers and volunteers to file a WTC-12. Since beginning a national publicity campaign in June 2008, the rate of filings has increased more than tenfold.
Health Wonk Review, RIMS, emergency responders, mysterious pork worker illness
Thursday, May 1st, 2008Daniel Goldberg has posted an excellent new edition of Health Wonk Review at his Medical Humanities Blog. This week’s roundup from the brainiacs of health wonkery encompasses everything from the usual health policy debates to alcopops, including a handful of posts on legal matters and new legislation.
RIMS – Joe Paduda of Managed Care Matters has been blogging his observations from RIMS this past week. He’s posted news from the pharmacy sector, notes an emphasis on outcomes, and discusses innovation.
Emergency responders – In response to a recent reader inquiry about injury rates among police, we unearthed a 2004 Rand report on Emergency Responder Injuries and Fatalities focusing on U.S. firefighting, law enforcement, and emergency medical services personnel. While a little dated, it’s still worth a read. The report notes that while data for firefighter injuries are readily available, there are significant gaps in available data for police and EMT injuries. Line-of-duty fatalities are tracked, data on the frequency, type, and duration of injuries can be harder to come by. We’d welcome any pointers to data sources from readers.
Minnesota pork plant workers to be compensated – At least 18 workers at the Quality Pork Processors plant of Austin have come down with strange, debilitating neurological illnesses. Those affected worked at or near the “head table” where compressed air was used to blow brains out of pig skulls. The brain matter turned into a fine mist, and health authorities believe that the workers’ exposure to this mist led to progressive inflammatory neuropathy, or PIN. The workers were initially denied workers compensation, but at least one worker has been notified that her claim will be honored so it sounds as though the insurer rethought matters, perhaps in light of some pending lawsuits.
Workers compensation is relatively clear cut when it involves injuries, but illnesses can pose numerous complexities and employees bear the burden of proof for demonstrating the work relatedness of the illness. With many illnesses, such as cancer, there can be delayed onset and it is difficult to prove that work and not some outside factor was the precipitating cause. In this ghastly case, medical authorities are still puzzled but have observed cases of the illness among pork workers in other states, all of whom were engaged in similar work at the “head table.” All plants have now discontinued this practice.
The Smallpox Conundrum
Friday, January 28th, 2005Remember smallpox? At the height of concerns about terrorism following 9/11, the federal government proposed that health care providers and first responders get vaccinated against the disease. The lack of response, as they say, was deafening. Recently there was a privately-funded simulation of a smallpox incident in the news. Headed up by former Secretary of State Madeline Albright, the exercise — dubbed “Atlantic Storm” — posed a scenario in which terrorists spread dried smallpox at an airport in Frankfurt, Germany and a number of other locations throughout Europe and the United States. The simulation revealed a number of serious weaknesses in our current planning. As the former Polish Prime Minister, Jerzy Buzek, put it: “Fortunately, we are not prime ministers anymore. Nobody is ready.”
Here are a few facts concerning the vaccination for smallpox (for detailed information, see the CDC’s website):
- For the most part, the vaccination is safe: the rate of adverse response to the vaccine is relatively small (1,000 serious reactions for every million vaccinated). However, given the scale of the anticipated inoculations that would be needed if all health care providers needed protection, there is cause for concern. Under rare circumstances the vaccine can lead to death.
- After vaccination, the individual is potentially contagious, for up to three weeks (as long as the vaccination site remains open). This means that health care workers — primary targets for vaccination — might not be able to work for a significant period of time.
- There is a portion of the general population that is at higher risk for adverse reaction to the vaccine (e.g., people with a history of eczema or acne, HIV positive individuals, burn victims, cancer patients, pregnant women). There are guidelines for screening these individuals out of a vaccination program.
The Public Policy conundrum
The smallpox vaccination program raises a number of issues involving workers compensation and other forms of insurance. In addition, there are some gray areas, where vaccinated workers and their families may face periods of disability that are not covered by insurance. Here is our take on just a few of these issues:
If employers require their employees to be vaccinated, any adverse responses would certainly be covered by workers comp, up to and including death. Even if the vaccination is “voluntary,” adverse reactions are still likely to be covered by workers comp. There is a potential “disproportionate impact” on insurers of health care facilities and ambulance services, whose workers are first in line for vaccination. This exposure is not currently contemplated in workers comp rates.
Regarding the significant portion of the general population that is at higher risk for adverse reaction to the vaccine (see above), many of these vulnerable individuals work in health care facilities, where their not being vaccinated might put them at higher risk for serious illness. If exposed to smallpox, they would be at very high risk when they are compelled to take the vaccine to stave off the illness.
As if the real risks were not enough, the considerable publicity about the dangers of the vaccine significantly increases the probability of “false positives” — people reporting what may be imaginary ailments. These “false positives” would immediately appear on the workers comp radar screen.
Here’s the crux of the problem for the health care industry: inoculated workers might not be allowed to come into contact with patients during their potentially contagious period (up to 21 days). This would apply especially to health care workers whose patients include the highly vulnerable groups mentioned above. This inability to work is not a period of “disability” but of quarantine. Workers comp would not apply. Who replaces the lost wages during this period? Is it fair to require workers to use their sick leave? What if they do not have any sick leave? Beyond that, if there is a mass inoculation of health care workers, how will hospitals staff their facilities during the quarantine period?
As if all the above weren’t enough to worry about, during the contagious period, a worker might infect family members. How would these exposures be covered?
This is not meant as a definitive summary of the smallpox policy issues. However, it is clear that any mass inoculation program will raise a number of concerns that need to be confronted head on, not as we are currently doing, with our heads buried in the sand.